Southfields Storage Terms and Conditions

These Terms and Conditions set out the basis on which Southfields Storage provides self storage and related services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or using any part of our service, you agree to be bound by these terms. Please read them carefully before you store any goods with us. They are designed to protect both you and us, to explain how the service works, and to make clear the responsibilities of each party.

For the purposes of these terms, references to “we”, “us” and “our” mean Southfields Storage, and references to “you” and “your” mean the person, business, or organisation using the storage service. These terms apply to all storage bookings unless we have agreed otherwise in writing. Where a specific contract or booking form contains additional conditions, those conditions will apply alongside these terms, provided they do not conflict with mandatory UK law.

Storage services may include unit hire, handling, temporary access arrangements, and associated services that we agree to provide. Our service is intended for lawful storage only. You must ensure that anything placed into storage is suitable for a storage environment and does not create risk, nuisance, or damage to property, staff, or other customers. We reserve the right to refuse, suspend, or terminate a booking if we reasonably believe the goods or the customer’s conduct is unsafe, unlawful, or otherwise unsuitable.

Booking Process

Bookings may be made through our approved booking channels and are subject to availability. A booking request does not create a binding contract until we confirm acceptance and receive any required payment or deposit. We may ask for the information we reasonably need to complete the booking, including identification, contact details, and details of the items to be stored. You must ensure that all information provided is accurate and complete.

Before the booking is confirmed, we may allocate a unit size based on the details you provide, but the final suitability of the unit remains your responsibility. If you believe you need more or less space than originally booked, you should tell us as soon as possible. Any change in unit size, access arrangements, or service level may affect the price and availability. We are not responsible for losses resulting from inaccurate information supplied by you at the time of booking.

Once a booking is confirmed, you will receive the relevant agreement or summary of the storage arrangement, including the start date, payment terms, and any special conditions. You should check the documents carefully. If there is any error, you must notify us promptly so that it can be corrected. Your use of the storage unit will begin on the agreed start date unless the booking is cancelled in accordance with these terms.

Payments, Charges and Account Management

All charges must be paid in accordance with the payment schedule stated in your booking confirmation or invoice. Unless otherwise agreed, fees are payable in advance and on a recurring basis for each storage period. Prices may include rent for the unit and, where applicable, additional charges for administration, late payment, cleaning, disposal, lock replacement, or other agreed services. Any discount or promotional rate will apply only for the period and conditions stated at the time of booking.

You are responsible for ensuring that payment is made on time. Failure to pay when due may result in interest, administration charges, suspension of access, or termination of the storage agreement, subject to the rights and procedures permitted by law. We may apply sums received from you to outstanding balances in the order we consider appropriate, including arrears, fees, and other lawful charges.

If your payment method fails, is reversed, or cannot be processed, you remain liable for the full amount due. We may require you to update your payment details or make payment by another method. Any disputes concerning invoices should be raised promptly and in any event within a reasonable time after the invoice date. You must continue to pay undisputed amounts while any issue is being investigated. Storage charges continue to accrue until the agreement ends and the unit is fully vacated, cleaned, and returned in an acceptable condition.

Customer Responsibilities

You must keep your goods insured for their full replacement value throughout the storage period unless we have expressly agreed in writing to provide insurance or to arrange it on your behalf. Our acceptance of goods does not mean we have inspected, verified, or approved them. You are solely responsible for ensuring that the items stored are lawful, properly packaged, and suitable for the environment in which they are kept.

You must not store items that are dangerous, illegal, stolen, perishable, odorous, environmentally harmful, or likely to attract pests, leak, explode, ignite, or otherwise damage the unit or other property. This includes, without limitation, explosives, firearms, ammunition, gas cylinders, toxic substances, radioactive material, hazardous chemicals, and any waste that is controlled or regulated under UK law. If you are unsure whether an item is acceptable, you must seek approval before placing it into storage.

You are responsible for locking your unit securely, protecting access codes or keys, and preventing unauthorised entry. We are entitled to rely on the person presenting the agreed access credentials as having authority to access the unit. You must notify us without delay if access credentials are lost, stolen, compromised, or no longer under your control. Any loss resulting from failure to protect your access details may be treated as your responsibility, subject always to applicable law.

Access, Use of Premises and Conduct

Access to the storage facility and your unit will be subject to our operating rules, security procedures, and any limits stated in your agreement. We may change opening arrangements, access conditions, or security requirements where reasonably necessary for safety, maintenance, legal compliance, or operational reasons. You agree to comply with all site rules, instructions, and signage, and to act in a manner that does not interfere with other customers or the smooth operation of the service.

You must not use the premises for business activities that require planning, licensing, or permissions unless we have expressly agreed this in writing. You must not sleep, live, or carry out unauthorised works in the unit or on the premises. You must not create noise, obstruction, contamination, or any condition that could affect others. We may refuse entry or remove any person who behaves abusively, dangerously, or in breach of these terms.

We may enter a unit in limited circumstances, including where we reasonably believe there is an emergency, a serious breach of these terms, a legal obligation, or a risk to safety, security, or property. Where reasonably possible, we will give notice before entering. However, immediate entry may be necessary where delay would increase danger or loss. Any entry will be handled in a proportionate and lawful manner.

Cancellations, Termination and Removal of Goods

You may cancel a booking before the agreed start date in accordance with the cancellation terms stated in your booking confirmation. If the service has already started, you may still end the agreement by giving the required notice, where such notice applies. Any refund or chargeable amount will depend on the timing of the cancellation, any non-refundable fees, and any services already supplied. Deposits may be retained to the extent permitted by law and the agreement.

We may terminate or suspend the agreement immediately if you fail to pay amounts due, breach these terms, store prohibited goods, provide false information, or create a safety or legal risk. We may also end the agreement on notice if continuing to provide the service becomes impractical, unlawful, or impossible. If the agreement ends, you must remove all goods promptly and return any keys, access cards, or devices issued to you.

If goods are not removed by the end date or within any agreed notice period, we may treat them as abandoned to the extent allowed by law and may charge for continued storage, administration, and lawful disposal or sale. We will act reasonably and in line with our legal obligations before disposing of or selling goods. Any proceeds may be applied to sums owed to us, with any surplus handled in accordance with applicable law.

Liability and Limitations

We will exercise reasonable care and skill in providing the storage service. However, unless required otherwise by law, we are not liable for loss or damage caused by events outside our reasonable control, including fire, flood, theft, vandalism, power failure, adverse weather, or the acts or omissions of third parties. We do not accept responsibility for the condition, suitability, or value of goods placed into storage, and we do not inspect items unless we agree to do so expressly.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Subject to that, our total liability to you for any claim arising out of or in connection with the service will be limited to the amount paid or payable by you for the relevant storage period, unless a different limit is required by law or expressly agreed in writing.

You are responsible for checking that your insurance cover is adequate for the full replacement value of your goods and for any particular risks associated with the items stored. We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of data, or reputational loss, except where such exclusion is not permitted by law. If you believe a claim may arise, you should notify us as soon as reasonably practicable and provide the information we reasonably request.

Waste Regulations and Prohibited Disposal

Any waste generated by you, your representatives, or anyone acting on your behalf must be handled lawfully and in accordance with applicable UK waste regulations. You must not leave rubbish, packaging, furniture, liquids, hazardous material, electrical waste, or other discarded items in the unit, on the premises, or in communal areas unless we have expressly agreed to receive such waste as part of a specific service. The illegal dumping of waste is strictly prohibited.

You are responsible for the removal and lawful disposal of any waste related to your storage use. Where we agree to manage disposal, collection, or clearance on your behalf, you remain responsible for ensuring the contents are accurately described and lawful. If any item is classified as controlled, hazardous, or special waste, you must notify us in advance and obtain written approval before delivery or disposal. We may refuse any waste that we reasonably believe cannot be accepted safely or lawfully.

If waste is left behind, contaminated items are discovered, or the unit requires specialist cleaning, we may arrange clearance, disposal, or remediation and charge you the reasonable costs of doing so, including handling, transport, labour, cleaning, and any fees charged by licensed waste contractors. If legal compliance requires it, we may report unlawful waste disposal to the relevant authorities. You must indemnify us against losses arising from your breach of waste obligations, to the extent permitted by law.

Data, Notices and General Legal Terms

We will process personal data in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018, where relevant. Information supplied during booking and service use may be used to administer your account, verify identity, manage payments, maintain security, and comply with legal obligations. We will take appropriate measures to protect your information and will retain it only for as long as reasonably necessary.

Any notice under these terms must be given in writing unless we state otherwise. A notice will be treated as received when it is delivered to the relevant party’s last known address, email, or other agreed contact point, subject to any applicable legal rules on service. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right promptly does not mean we waive that right.

Governing law and jurisdiction: These Terms and Conditions, and any dispute or claim arising from them or the storage service, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law or mandatory legal rules provide otherwise. By using the service, you acknowledge that you have read, understood, and agreed to these terms in full.