Storage Southfields Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Southfields provides storage, handling, and related removal and transport services in the United Kingdom. By placing a booking, making a payment, using our storage facilities, or engaging us for removal services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company, or organisation that requests or uses our services.
Services means any storage, removal, transport, handling, loading, unloading, packing, or ancillary services provided by Storage Southfields.
Storage Unit means any unit, room, container, or allocated space provided by us for the purpose of storage.
Goods means any items, property, or belongings that you ask us to store, transport, or handle.
Contract means the agreement between you and Storage Southfields comprising these Terms and Conditions and any written booking confirmation or agreed quotation.
2. Scope of Services
Storage Southfields provides storage facilities and associated services, which may include collection and delivery of goods, removal and relocation support, packing assistance, and loading and unloading services. The specific services to be provided will be set out in your quotation or booking confirmation.
We reserve the right to refuse any service request or the storage or transport of any goods at our sole discretion where we consider this to be unsafe, illegal, impractical, or in breach of these Terms and Conditions.
3. Booking Process
All services are subject to availability and must be booked in advance. A booking is made when you accept a quotation or confirm a service request and we acknowledge that request, whether in writing or otherwise.
You must provide accurate and complete information at the time of booking, including the nature and approximate value of goods, access details, property conditions, parking arrangements, and any factors that may affect timing, safety, or cost. If the information provided is incomplete or inaccurate, we may adjust the quoted price, change the scope of services, or cancel the booking.
For removal and collection services, you are responsible for ensuring adequate access at collection and delivery points, including any permissions required from building management, neighbours, or local authorities. Any delays or additional work caused by access issues may result in extra charges.
Bookings may be subject to a minimum service period or minimum storage term, which will be indicated in your quotation or booking confirmation where applicable.
4. Quotations and Pricing
Any quotation provided is based on the information supplied by you at the time of enquiry and is valid only for the period stated in the quotation or, if no period is stated, for 30 days from the date of issue. Prices are quoted in pounds sterling unless otherwise specified.
Quotations are given on the assumption of reasonable access, normal working hours, and standard conditions. We may apply additional charges where:
Access is restricted or requires special handling or equipment.
Waiting time or delays occur outside our control.
There are additional flights of stairs, long walks, or unusual loading conditions not disclosed at booking.
Additional goods or services are requested or required that were not included in the original quotation.
All prices are exclusive of any applicable taxes, charges, tolls, congestion or clean air zone charges, and parking costs, which may be charged in addition where applicable.
5. Payments and Deposits
You agree to pay all charges for services and storage as set out in your quotation or as otherwise notified to you. We may require a deposit or advance payment to secure your booking or storage unit.
Unless we agree otherwise in writing, payment for removal and transport services is due in full prior to the commencement of the service or on the date of service before unloading. Payment for ongoing storage is due in advance for the agreed billing period, which may be weekly, monthly, or for another agreed term.
If payment is not received by the due date, we may:
Charge interest on overdue amounts at the statutory rate applicable to business-to-business or consumer transactions, as relevant.
Withhold or suspend services, including access to stored goods.
Exercise a lien over your goods and, after giving reasonable notice, sell or dispose of your goods to recover outstanding sums and costs associated with sale or disposal.
You are responsible for any bank charges, transaction fees, or other costs associated with the method of payment you choose.
6. Cancellations and Changes
You may cancel or amend your booking subject to the conditions below.
For removal, transport, and collection services, you must provide notice of cancellation or significant change as early as possible. We reserve the right to charge a cancellation or amendment fee as follows or as otherwise specified in your quotation:
If you cancel more than seven days before the scheduled service date, we may refund any deposit paid, less reasonable administration costs.
If you cancel between two and seven days before the scheduled service date, we may retain up to 50 percent of the quoted service charge or deposit to cover allocated resources and lost opportunity.
If you cancel less than two days before the scheduled service date, fail to provide access, or are not present at the agreed time, we may charge up to 100 percent of the quoted service charge.
For storage services, you may terminate your storage agreement by giving us the notice required in your storage agreement or booking confirmation. If you leave earlier than the end of any pre-paid period, no refund is due unless we expressly agree otherwise.
We reserve the right to cancel or reschedule services where necessary due to events outside our control, health and safety concerns, extreme weather, equipment failure, or operational reasons. In such cases, we will seek to offer an alternative date or a refund of any prepaid charges for services we have not provided, which will be your sole remedy.
7. Use of Storage Units
You are responsible for ensuring that all goods stored are properly packed, labelled, and protected against damage, damp, and pests. We do not accept responsibility for deterioration of goods arising from poor packing or inherent defects.
You must not store any of the following items:
Perishable or living items, including food, plants, or animals.
Explosives, weapons, ammunition, or hazardous materials.
Flammable or combustible materials, including fuel, gas cylinders, and paint, unless expressly approved and safely prepared.
Illegal items or goods obtained unlawfully.
Waste, rubbish, or items intended only for disposal.
Any item that is likely to cause damage, nuisance, or danger to the facility, staff, or other customers.
You must keep your storage unit in a clean and tidy condition and must not cause damage to the facility, common areas, or other units. You may not carry out any business, manufacturing, or repair activities within the storage facility unless specifically agreed in writing.
8. Access and Security
Access to storage units is granted during the opening hours or access times notified to you. We may change these times with reasonable notice. In the interests of safety, security, and operational efficiency, we may restrict access on a temporary basis.
You are responsible for keeping any keys, access codes, or fobs secure and confidential. You must notify us promptly if you suspect any unauthorised access or loss of access devices.
We may require proof of identity before allowing access to your storage unit. You authorise us to grant access to any person who presents appropriate identification and appears to have your authority, unless you have specifically notified us in writing of any restriction.
We may enter your storage unit in certain circumstances, including where we reasonably believe there is a risk to safety, where we are required to do so by law or authorities, for inspection and maintenance, or to exercise our rights in relation to unpaid charges. We will, where reasonably possible, notify you in advance or as soon as practicable after access.
9. Waste and Environmental Regulations
You must not deposit or leave waste, discarded packaging, or unwanted items in corridors, common areas, or outside the storage unit. All waste must be removed from the facility by you and disposed of in accordance with applicable waste and environmental regulations.
We are not a waste disposal provider and will charge reasonable fees for any waste left behind, any cleaning required, or any costs incurred in complying with waste regulations due to your actions.
Where removal or transport services involve the disposal of items at your request, you warrant that you are the legal owner of those items or have authority to dispose of them, and that such disposal does not breach any law or third-party rights. Any charges for disposal, recycling, or transfer to authorised facilities will be payable by you.
10. Your Responsibilities
You are responsible for:
Ensuring that goods are properly packed and ready for collection, unless we have agreed to provide packing services.
Providing accurate information about the goods, including any fragile, high-value, or unusually heavy or bulky items.
Ensuring that adequate parking and access are available for removal vehicles, including obtaining permits where required.
Complying with all site rules, health and safety requirements, and any instructions given by our staff for the safe and efficient provision of services.
Arranging appropriate insurance for your goods, unless we have agreed to provide cover under a separate written agreement.
11. Our Liability
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the following limitations, to the maximum extent permitted by law.
We are not liable for loss or damage arising from:
Your failure to properly pack, prepare, or protect goods.
Inherent defects in the goods, including susceptibility to damp, mould, rust, or vermin.
Normal wear and tear, atmospheric or climate conditions, or changes in temperature.
Acts or omissions of third parties, including other customers, landlords, local authorities, or utility providers.
Events outside our reasonable control, including but not limited to fire, flood, storm, industrial action, or terrorist acts.
Our total liability for loss or damage to goods, whether in storage or in transit, shall be limited to a reasonable amount per item or per consignment as set out in your quotation or, if not specified, to a fair market value up to a capped amount that reflects typical household or commercial contents for the service provided. You are strongly advised to obtain your own insurance cover for the full replacement value of your goods.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
12. Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, any unlawful or unsafe goods you store or ask us to transport, or any damage you cause to our property, equipment, staff, or other customers.
13. Termination
We may terminate the Contract or your right to use a storage unit immediately by giving notice if you:
Fail to pay any sum due and do not remedy this within a reasonable period after being notified.
Commit a serious or persistent breach of these Terms and Conditions.
Use the storage facility or our services for any unlawful or prohibited purpose.
Engage in behaviour that is abusive, threatening, or unsafe towards our staff or other customers.
On termination, you must promptly remove your goods, pay all outstanding sums, and leave the storage unit in a clean and tidy condition. If you fail to do so, we may exercise our rights of lien and disposal as described in these Terms and Conditions.
14. Data Protection
We will collect and process personal information about you in order to provide services, manage your account, and comply with our legal obligations. We will handle your personal data in accordance with applicable data protection legislation in the United Kingdom. We may use your contact details to communicate with you about your bookings, payments, and any changes to our services or terms.
15. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Where changes affect ongoing storage agreements or future bookings, we will provide reasonable notice of the updated terms. Continued use of our services after such notice will constitute acceptance of the new Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Southfields agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will remain in full force and effect.
Failure or delay by us in exercising any right or remedy provided by these Terms and Conditions or by law does not constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the standard of service provided to you.
These Terms and Conditions, together with any quotation or booking confirmation issued by us, constitute the entire agreement between you and Storage Southfields in relation to the services provided and supersede any previous agreements or understandings.
